HYPEDEALZ | Returns, Exchanges & Product Care

Exceptional Design. Extraordinary Value. Dedicated Customer Care.

At HYPEDEALZ, we believe an exceptional shopping experience extends far beyond the purchase. Every piece in our collection is thoughtfully curated with an emphasis on quality, craftsmanship, distinctive design, and outstanding value.

We understand that purchasing premium lighting and home furnishings is an important decision. Our goal is to provide a transparent, straightforward return experience while delivering the personalized attention and thoughtful service our customers deserve.

14-Day Return Policy

HYPEDEALZ accepts returns of eligible merchandise within 14 calendar days of confirmed delivery.

To qualify for a return, merchandise must be unused, uninstalled, unaltered, and in its original condition, accompanied by all original packaging, protective materials, accessories, hardware, and documentation.

All returns require prior authorization from our Customer Care team. Customers must contact us within the 14-day return window to initiate a request.

Once approved, our team will provide return instructions, including applicable fees and shipping arrangements.

Restocking & Return Logistics Fees

Due to the specialized nature of our merchandise, approved returns are subject to a 20%–50% restocking and return logistics fee, calculated based on the original merchandise purchase price.

Unlike standard consumer goods, many of our products require specialized packaging, careful handling, and dedicated freight transportation. Large chandeliers, oversized lighting fixtures, and substantial decorative pieces may carry considerable weight and require additional resources to transport safely.

Our restocking and return logistics fees help offset the costs associated with:

• Return shipping and freight transportation

• Specialized packaging and protective handling

• Freight carrier coordination and logistics

• Product inspection and quality assurance

• Warehouse processing and restocking

The applicable fee is determined by the item's size, weight, fragility, shipping requirements, and logistical complexity.

Fee Transparency: The applicable restocking and return logistics fee, or a clearly defined method for determining that fee, will be disclosed on the product page or during checkout before purchase. Our Customer Care team will also confirm the applicable amount before an eligible return is processed.

Original delivery and shipping charges are nonrefundable, except where required by law. Applicable return fees will be deducted from the merchandise refund.

These fees apply to eligible discretionary returns and do not limit remedies available for damaged, defective, incorrect, or misrepresented merchandise under applicable law.

Damaged Merchandise & Delivery Protection

Your satisfaction and peace of mind are our priority.

Every HYPEDEALZ order is carefully prepared for delivery. However, we recognize that unforeseen circumstances can occasionally result in damage during transportation.

If your merchandise arrives damaged, please notify our Customer Care team promptly and provide photographs of the item, its packaging, and the affected areas.

For verified shipping-related damage, HYPEDEALZ will coordinate an appropriate resolution at no additional cost to the customer. Depending on the nature of the issue, this may include replacement components, repair arrangements, product replacement, or another suitable remedy.

Our team will work closely with you to determine the most practical and effective solution while minimizing inconvenience.

Please retain all original packaging and protective materials until the matter has been resolved.

Lifetime Product Care & Repair Assistance

Our commitment doesn't end at delivery.

At HYPEDEALZ, we understand that even the finest products may occasionally need attention. Accidents happen, components may become damaged, and products may require maintenance over time.

Whether damage occurs during everyday use, installation, relocation, or through an unexpected accident, our Customer Care team is here to help you explore available solutions.

Depending on the product and circumstances, we may assist with sourcing replacement components, coordinating repair services, or recommending suitable restoration options.

Repair assistance is evaluated individually and remains subject to product specifications, component availability, service accessibility, and any applicable costs.

While complimentary repairs are not guaranteed for accidental or customer-caused damage, we strive to provide practical assistance whenever reasonably possible.

Our philosophy is simple: great design deserves lasting care.

Nonreturnable & Special-Order Merchandise

Certain merchandise may be excluded from standard discretionary returns, including:

• Custom-made, personalized, or made-to-order products clearly identified as nonreturnable before purchase

• Items specifically designated as Final Sale

• Merchandise that has been installed, used, modified, or altered

• Products missing essential components or protective packaging necessary for safe return transportation

• Merchandise damaged after delivery through improper handling, installation, or misuse

Any applicable return exclusions will be communicated on the product page or before checkout.

Nothing in this policy restricts customers' rights concerning defective, damaged, incorrect, or misrepresented merchandise under applicable consumer protection laws.

Return Shipping & Packaging

To protect the integrity of our products, all authorized returns must be securely packaged using the original packaging and protective materials whenever required.

Certain oversized or fragile items may require specialized freight carriers or coordinated pickup services. Our team will provide the appropriate return instructions based on the merchandise.

Customers should not independently arrange the return of oversized or freight-delivered merchandise without prior authorization.

Where return transportation is arranged by HYPEDEALZ, the associated costs are included in the disclosed restocking and return logistics fee unless additional charges are expressly disclosed and agreed upon before purchase.

Refund Processing

Once authorized merchandise has been returned and inspected, eligible refunds will be issued to the original payment method, less applicable disclosed fees.

Refunds are generally processed within 10 business days following completion of the return inspection. Financial institutions may require additional time to reflect the credit.

If returned merchandise does not meet the disclosed eligibility requirements, our Customer Care team will contact you to discuss the available options.

Our Customer Care Promise

At HYPEDEALZ, exceptional value is only part of what we offer.

We believe the true measure of a premium shopping experience is the confidence, trust, and care customers receive throughout their relationship with us.

From selecting the perfect lighting fixture to resolving delivery concerns or assisting with product repairs, our team is dedicated to delivering thoughtful, responsive, and dependable service.

We approach every customer concern with fairness, professionalism, and a genuine commitment to finding the best possible solution.

HYPEDEALZ — Exceptional Design. Extraordinary Value. Service Beyond the Sale.

For return requests, delivery concerns, or product assistance, please contact HYPEDEALZ Customer Care through our official website.

This policy is subject to applicable consumer protection laws. Nothing herein limits any nonwaivable statutory rights or remedies.